STORE POLICIES

All works are guaranteed genuine. Payments can be made by bank transfer. Bank charges are at the purchaser's cost. Other payment methods can be consulted.

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We have limited ability to offer discounts. We strive to price works reasonably and accurately; negotiating prices is not a standard business practice.

For shipping within Australia, the shipping method is at the seller's discretion. Shipping normally takes 3-10 business days. Overseas shipping is usually by DHL or FedEx. All shipments of insurance will be optional. Handling time is always 5 business days. Please contact us for the shipping quote.

All sales must be paid in full within 7 days unless there are exceptional circumstances. We cannot offer discounts for prints that are being paid for overtime. It is the responsibility of the customer to make payments promptly based on the agreed-upon payment schedule, Fern Hill Gallery will not issue reminders.

For the security of our client's personal information, the gallery does not retain payment information on file and will not automatically charge a customer. The gallery retains possession of the work until it is paid in full.

Fern Hill Gallery fully guarantees every work to be authentic and as described. If it is demonstrated by a qualified professional in the field that an item has been misrepresented, a full refund will be granted.

Returned works must be securely packed, fully insured, and returned in the same condition in which they were purchased. Please contact us if you would like to request a return.